FAQs
Here are some of our TOP asked questions from customers.
1. What type of equipment do you offer for hire?
We provide a wide range of event equipment including marquees, stages, lighting, flooring, tableware, linen, decorations and much more. You can view some of our extensive range online by visiting our online catalogue.
We also have a wide range of party decorations for purchase from our retail showroom including helium balloons, disposable tablecloths, paper plates, bowls, bamboo cutlery and more.
We can also discuss options and prices for balloon installations such as garlands and bouquets.
2. How can I request a quote for the equipment that I need?
You can easily request a quote by contacting us through our website, sending us an email or giving us a call.
3. Do you offer delivery and setup services?
Yes, we offer delivery, setup, and pack down services to ensure a seamless experience for your event for an additional cost.
4. Can I visit your showroom to see the equipment in person?
Absolutely! We welcome you to visit our showroom to view our extensive range of equipment. Some items, for example our Marquees, are not set up to view due to the sizing. We encourage you to view those types of items via our online catalogue.
5. What happens if I need to make changes to my order after it has been placed?
We understand that plans can change. Contact us as soon as possible, and we will do our best to accommodate your needs.
6. Are there any additional costs I should be aware of?
We are transparent about our pricing. Any additional costs, such as delivery fees or security deposits, will be clearly communicated during the booking process.
7. What if I need to cancel my booking?
We have a cancellation policy in place. Contact us at your earliest convenience, and we will guide you through the process.
8. Is there a minimum order requirement?
While we do not have a strict minimum order, certain items may have quantity restrictions. Feel free to inquire about specific products.
9. Can I make changes to my order on the day of the event?
We will do our best to accommodate last-minute changes, but we recommend finalising your order well in advance to ensure availability.
10. What if I encounter an issue with the equipment during my event?
In the rare event of an issue, contact our support team immediately. We will provide prompt assistance to resolve any concerns.
11. Do you have retail items for purchase?
We have party supplies available to purchase from our showroom. Whether you would like your own balloons filled with helium, or to purchase balloons from our broad range and have them filled here – both are possible. We can even do delivery and installation.
Contact us to discuss balloon arrangements and decorations for weddings, engagement parties, baby showers, birthday parties, functions, and various other events.